REPAIRS

Our technicians are CompTIA A+ and Apple ACiT Certified.
We repair most electronics from Game Consoles , Tablets,
Computers, and More!
We pride ourselves on maintaining a 3 day or less turn around time*
Repairs come with a 90 Warranty**
Our technicians are available Mon-Fri 10am-6pm.


CHECK THE STATUS OF YOUR REPAIR

Consoles
Computers
Controllers

Consoles

Doesn't read games/discs. $60-80

This means the laser needs to be cleaned or replaced.


No Display $70-130

This could be caused by a faulty HDMI cable. Test the unit in with a new cable before bringing it in. If it still doesn’t display, then this could be caused by a faulty port, liquid damage, dust and dirt build up, a faulty re-timer chip, a bad hard drive or a faulty motherboard.


No Power / Liquid Damage $40-180

This could be caused by a faulty power cable. Test the unit with a new cable before bringing it in. If it still doesn’t power on, then this could be caused by a faulty power supply (PSU), liquid damage, dust and dirt build up, or a faulty motherboard. Diagnostics services for no power issues and liquid damage repairs are subject to a $25 FEE due at check-in.


Overheating $70

This means proper air flow can’t get to the CPU and the unit is shutting itself down before further damage takes place. Most of the time, it’s due to dirt and dust build up in the unit. Sometimes, it’s because the fan has malfunctioned or there’s a piece of the unit broken or bent jamming the fan.


It’s giving an error and I can’t get to the dashboard. My games are crashing. It’s stuck in safe mode. When I load a game it kicks me back to the home screen. I can play disc games, but not digital $40-70

These are all signs of a corrupt operating system (OS) or a faulty hard drive. We run diagnostics on the unit which tell us if the hard drive is failing. If so, then we replace it with the same sized hard drive that the unit came with.**FOR PS4 PRO**- PS4 Pros run extremely hot due to the way they were manufactured. Because of this, regular, mechanical hard drives fail easily in them. We replace PS4 Pros ONLY with 1TB Solid State Drives. Cost:$150

Computers

OS Restore/ Virus Removal/ Cleaning Tune-up Popular $70

We run full hardware diagnostics on your PC. As long as everything is good, we proceed to cleanup temporary data, remove infections, fix OS corruption, and optimized your unit. Sometimes, corruption is so great that we have to restore the PC to get it up and running. When we do this, all of your data and programs will be removed. If you have important documents please back them up first or we provide a data backup service for $50.


Data Backup $50

We backup all of your important files, pictures, music, and videos. Anything that would be found in your profile. We are NOT able to backup programs or games. In the event of an OS restore, or when transferring to a new PC, you will have to download and reinstall your programs. However, your files will be backed up and transferred by us. We do NOT keep your files, therefore, please bring us a device such as an external hard drive or flash drive big enough to store your data. If you do not have such a device, we have them in our stores for purchase.


Cracked Screen / Broken Hinges $150+

These are all case-by-case basis that depends on the price and availability of the parts. Parts normally arrive within a week of order.


No Power / Broken Charge Port $100+

This could be due to a bad battery, a faulty charge cable, a bad charge port, or corrosion or shorts in the motherboard. These are all case-by-case basis that depends on the price and availability of the parts. Parts normally arrive within a week of order.

Controllers

Xbox ONE & 360/PS4/Joycons/Wii Controller Repair $25-35

If there is one issue with the controller such as stick drift then the price is $25. If there is more than one issue with the controller the price is $35.


Xbox Elite Series 1 Controller Repair $35-100

Stick drift repair is $35. All other issues or multiple issues are $100 due to cost of parts.


Xbox Elite Series 2 Controller Repair $60-150

Stick drift repair is $60. All other issues or multiple issues are $150 due to cost of parts.



For questions or quotes not listed above, please call: 989-249-0685

You understand that it is your responsibility to back-up the data, software, information or other files stored on your device. You acknowledge that Media Reload shall not be responsible under any circumstance for any loss or corruption of data and/or software. You also understand that Media Reload uses quality aftermarket parts for all repairs. You acknowledge that causing your device to be repaired at Media Reload will likely void any manufacturer’s warranty associated with the device. Diagnostics services and liquid damage repairs are subject to a $25 FEE due at check-in. If client requests a call and quote after they have already been quoted at check-in then a FEE of $25 will be due. If COCKROACHES are found in your unit you will be immediately notified. You will have 24hrs to collect your unit or it will be disposed of. Media Reload assumes no liability and offers no warranty for any part or function of a device undergoing diagnostics, and you assume the risk that diagnostics work may in fact result in further damage to your device in certain circumstances. In the event the customer elects to have their device repaired at Media Reload the diagnostics fee (if any) will be applied to the balance due. Media Reload offers a 90 day warranty of any products repaired at Media Reload starting from the date of completion of the repair. If the device needs to be re-repaired, the warranty does not extend. The warranty period is ONLY within 90 days of the original repair completion date. The warranty only covers functionality directly related to the repair provided. Software and OS repairs/restores are NOT covered under warranty. If the unit is found to be defective, it will be repaired or replaced at no charge. Media Reload's warranty DOES NOT apply to defects resulting from any action of the customer, including but not limited to corrupt updates, software modifications, corrupt operating systems, mishandling, physical damage, water damage, improper interfacing, and improper repair by anyone other than Media Reload. This warranty is void if the unit shows evidence of having been tampered with or shows evidence of being damaged as a result of excessive corrosion, heat, moisture or vibration, improper specification, misapplication, misuse, abuse, or other operating conditions outside of Media Reload's control. If the item is water damaged prior to or after Media Reload performing the repair any Media Reload warranty is void. Media Reload is not liable for damages or risk during the transportation between you and the store or from the Repair Center to the store. You understand that if you do not retrieve your device from Media Reload within 90 days upon completion of repair that your device will become property of Media Reload. You also give Media Reload permission to photograph your device before and after completion of repair and to use the photographs for our records or advertising publication. Media Reload's sole warranty is that its services will be performed by skilled personnel in a professional workmanlike manner. Media Reload’s total liability for damages related to its services is limited to the total amount you pay for the repair, and you release Media Reload from liability for any indirect, incidental, special or consequential damages. Media Reload is not liable for loss, alteration, or corruption of any data or for your inability to use your equipment or other product. Media Reload's sole obligation and any customer’s exclusive remedy for any warranty failure is the correction or replacement, or refund of customer’s money, at Media Reload's option of the nonconforming services or products.


**90 day warranty applies to all hardware repairs. Warranty does NOT include Operating System (OS) repairs or restores.


*We maintain a 3 business day or less turnaround time when parts are on-hand. This excludes holidays and weekends. If a part needs to be ordered, then turn around time is subject to shipping and part availability.